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Analog Four MKII
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Four voice analog synthesizer 

1,699.00 EUR
    Explore Analog Four MKII

    FAQ Power Handle BP-1 recall

    Here you will find the frequently asked questions regarding the recall of Power Handle BP-1. The recall and refund form is located here

    To the BP-1 recall site
    Stay in the know
    I have a Power Handle BP-1, what is the first step to make sure it’s safe?

    You should immediately disconnect the cable from the Power Handle BP-1 and remove the batteries.

    My Power Handle BP-1 works as intended; can I still use it?

    Our priority is making sure that our products are safe to use, therefore, we must insist you stop using the Power Handle BP-1 immediately, disconnect the cable from the Power Handle BP-1 and remove the batteries.

    Is there a risk that my Model:Samples or Model:Cycles have been damaged?

    No, the issue is isolated to the Power Handle BP-1 accessory only.

    Can I get a replacement product or have my Power Handle BP-1 repaired rather than sending it to Elektron for a refund?

    At the moment, we cannot replace or repair the Power Handle BP-1. We urge you to send back the product immediately. You will get a full refund.

    Do I have to pay to ship my Power Handle BP-1?

    No, shipping costs will be covered by Elektron.

    Should I include the batteries when returning the product?

    No, please do not include any batteries when returning the product.

    What does a refund mean?

    You will get money transferred to your bank account/PayPal account.

    I do not have the original receipt; can I apply for a return and refund anyway?

    Yes, you can still apply for a refund even if you do not have the original receipt.

    I bought my Power Handle BP-1 second-hand; can I apply for a return and refund?

    Yes, as long as you provide the serial number when filling out Handle BP-1 recall program form.

    I have a Model:Samples/Model:Cycles, can I return it for a refund?

    No, the recall program does not include the Model:Samples/Model:Cycles (unless it is within the return window after purchasing the Model:Samples/Model:Cycles device, please see your retailers return policy).

    Will there be an updated version of the Power Handle BP-1 to buy later?

    We have nothing to announce at this time.

    What is IBAN and BIC/SWIFT, and where do I find that?

    Your International Bank Account Number (IBAN) and Bank Identifier Code (BIC), called SWIFT in some regions, are your account number and sort code written in a standard, internationally recognized format. Please contact your bank if you are unsure how to find your IBAN and BIC/SWIFT number.

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