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Terms and Conditions

These terms are subject to change and Elektron will inform you of the updates each time your acceptance of them is required. Please make sure to read the below in its entirety.

Payment

VISA/Mastercard or PayPal are all acceptable methods of payment. Elektron uses services from Adyen for credit card payments. The credit card details are transferred using a secure SSL-connection. We support up to 256-bits encryption and guarantee that the process is secure. If no money has reached our account within 20 days, the order will be terminated. All goods remain the property of Elektron until paid for in full.

Prices for countries which are a part of the European Community include Swedish VAT as required by law. Orders outside the European Community do not have any sales tax added.

For us to be able to process card payments, please note your card needs to be connected to Verified by VISA (for VISA cards) or SecureCode (Mastercard).

Shipment

Direct orders are normally shipped the same business day we receive the payment, given we receive the payment before 12:00 CET. If the payment is received during a public holiday we will try to ship the order the first business day after the holiday. With online credit card payment, the transaction is instant. We reserve the right to delay shipments a few days due to unexpected inconveniences, unexpected stock shortages or heavy workload. If the order contains pre-order items, the order will be shipped when all items are in stock.

We ship all orders using UPS. This guarantees the quickest and safest possible delivery. Shipping within Europe is 2-4 business days, to North America 3-4 business days and to the rest of the world generally between 2-6 business days. When the order is shipped we will send you the tracking number by e-mail. It is also possible to log in to your Customer Account to access the tracking number.

The tax authorities of countries outside the EU sometimes add sales/import tax. If you are unsure of the regulations for your country, please check with the relevant public authority.

For orders from the USA all import taxes and duties are included in the price. No extra taxes should be charged by the US tax authorities.

Warranty

Elektron machines bought 2010-07-05 and later come with a three-year limited warranty, starting from the date of the original purchase. Being able to prove the date of the original purchase with an invoice or a receipt is necessary if you require warranty service.

If the machine should need repair during the warranty period no charges will be applied for parts or labor. This warranty is transferable to other owners should the Elektron machine be resold during the warranty period. Items such as t-shirts, stickers, posters etc. are not covered by this warranty.

Warranty disclaimer

Elektron’s warranty for products and, if applicable, software as described in Elektron’s End User License Agreement for Software (“EULA”) (the EULA covers Elektron software/firmware accompanying or is installed on the product) shall not apply if the product (i) has been altered/opened, repaired/attempted to be repaired or reversed engineered in any way, except by Elektron or an authorized representative/repair center of Elektron, (ii) has not been installed, operated, repaired or maintained in accordance with Elektron’s recommendations, instructions and/or the product’s user manual, (iii) on which the serial number has been defaced, modified or removed, (iv) has been subjected to unusual levels of physical or electrical stress, abnormal environmental conditions (including but not limited to deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity), misuse, negligence, or accident, or (v) damages attributable to power line surge or related electrical abnormalities, lightning damage or Acts of God.

Furthermore, Elektron’s warranty does not cover damage, deterioration or malfunction resulting from (i) any shipment of the product (claims must be presented to the carrier), (ii) normal wear and tear and/or failure to comply with any periodic maintenance, or (iii) RFI/EMI (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment.

Elektron’s warranty for products does not cover issues, damages, faults, malfunction or limitations in usage due to non-performance of software, including but not limited to the product’s firmware, regardless if the software is provided by Elektron or a third party.

Warranty service procedure for machines bought from a retailer

First, please contact the retailer’s support channel if you need warranty service. You will then be guided on how to proceed with your case. Note that the Elektron three-year limited warranty is in addition to any warranty your retailer may offer.

Warranty service procedure for machines bought from the Elektron Online Shop

Contact Elektron Support at www.elektron.se if you need warranty service. You cannot send a unit to a certified Elektron repair center unless agreed to by Elektron. The customer is responsible for shipping charges if the machine needs to be shipped to a certified Elektron repair center for warranty service. Elektron covers the return shipping to the customer during the warranty period. Should the unit be dead on arrival, or if the hardware malfunctions within 14 days of the original purchase date, Elektron will cover the shipping to a certified Elektron repair center.

Elektron end user license agreement

The End User License Agreement which covers all Elektron Software can be reached at https://www.elektron.se/eula

Return policy

Elektron offers a 14-day money-back guarantee for all physical items sold directly by us. The 14 days are counted from the arrival of the item. The item has to be in »as new« condition for us to accept refunding and you cannot return an item without contacting Elektron Support first. The customer covers the shipping back to Elektron. A copy of the original invoice or receipt must be supplied along with the item. The refund is transferred once we have received and inspected the returned item. For digital items, like Sound Packs, refunds cannot be issued.

Cancellation policy

Paid orders can be canceled and refunded if the order has not been shipped. If the order has been shipped the Return policy applies.

Privacy policy

Elektron complies with the EU-wide General Data Protection Regulation (GDPR). We store the bare minimum of personal data needed to fulfill our duties to our customers, such as handling orders, support and service of products. We encourage you to read and digest the Elektron Privacy Policy in its entirety.