Privacy and cookie policy

Privacy policy

This privacy policy sets out how Elektron uses and protects any information that you give Elektron when you use this website. Elektron is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Elektron may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2010-05-12.

What we collect

We may collect personally identifiable information, like names, postal addresses, email addresses, phone numbers etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request, for example a purchase in our Online Shop. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

What we do with the information we gather

We require this information to provide you with a better service and in particular for the following reasons:

  • Simplifying the process of ordering from our Online Shop.
  • Making it easier to process support errands.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may, given you have signed up for the service, periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This service can be cancelled at any time.


Your personally identifiable information is kept secure. Only authorized employees have access to this information. In order to prevent unauthorised access or disclosure we have put in place suitable  physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your e-mail address for unsolicited mail.  Any emails sent by Elektron will only be in connection with the provision of agreed services and products.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please contact us via the email form found at
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect. You can also update some of the details yourself in the Customer Zone.

How we use cookies

A cookie is a small piece of information that a website transfers to your computer's hard disk so that the website can 'remember' things about your previous and current visits.

Like most interactive websites we use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and increase the ease of use for those people visiting.

A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Cookies cannot be used by themselves to identify you.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Note that this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.